Shipping policy
Welcome to Royal Chaos. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- During high-volume periods, launches, or holidays, processing times may be slightly delayed.
Shipping Rates & Delivery Times
United States Shipping
- Standard Shipping: 7–14 business days
- Express Shipping: 3–9 business days (if available at checkout)
Shipping costs are calculated at checkout based on your location and selected shipping method.
International Shipping
Royal Chaos may offer international shipping to selected countries. Delivery times and shipping fees vary depending on the destination.
Please note:
- Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.
- International delivery times may vary due to customs processing.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Delayed or Lost Packages
Royal Chaos is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs clearance
- Incorrect shipping addresses were provided by the customer
If your package appears lost or delayed, please contact the shipping carrier first. If you still need assistance, contact our support team.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Royal Chaos is not responsible for packages delivered to incorrect addresses provided at checkout.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and work toward a resolution as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: support@royalchaos.com
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)